Last updated: 17/08/2025
1. Introduction
VeloBuddy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address)
- Strava account information and cycling activity data
- Device information and usage analytics
- Location data (when using location-based features)
- Communication records when you contact us
2.2 Automatically Collected Information
We automatically collect certain information when you use our Service:
- Device identifiers and technical information
- Usage patterns and app performance data
- IP address and general location information
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our Service
- To process your Strava integration and sync cycling data
- To send maintenance reminders and notifications
- To improve our Service and develop new features
- To communicate with you about updates and support
- To comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
- With your explicit consent
- With service providers who assist in operating our Service
- When required by law or to protect our rights
- In connection with a business transfer or merger
5. Third-Party Services
Our Service integrates with Strava and other third-party services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. You may request deletion of your account and associated data at any time.
8. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth), you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for data processing
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
9. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us at:
Email: support@velobuddy.bike
We will respond to your inquiry within 30 days as required by Australian privacy law.
13. Complaints
If you believe we have breached your privacy rights, you can lodge a complaint with us at support@velobuddy.bike. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.